Commonly asked questions about our store.

Our offices and warehouse are open Monday - Friday from 9 AM - 6 PM (Pacific time).

*Please note that any orders placed after 4 PM on weekdays and weekends will be processed on the next business day.

*Any emails sent after 6 PM on weekdays or weekends will be attended to on the following business day.

All orders made before 4 PM (PST) are processed the day of. Any order after 4PM will be processed on the next business day. We do not process orders on weekends and major holidays. Any orders placed at this time will be processed the following business day.

Orders are typically purchased with USPS First-Class Mail - with an average arrival time between 3-5 business days after the order has been processed and shipped.

The Finest strives to offer the most expedient and reliable service but cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to the email address specified on your account. Tracking information may also be accessed by logging into your account.

Yes! Our international shipping options include:

  • Priority Mail Express International: for important items that need to arrive in under a week.
  • Priority Mail International: for packages weighing over 4 lbs.
  • First-Class Package International Service: for packages or large envelopes weighing less than 4 lbs and containing items worth less than $400.

*Please note that tracking numbers are only available for Priority Mail International and Priority Mail Express International shipments.*

  • Shipping cost are non-refundable.
  • All products sold are listed in US Dollars and will not be automatically converted into your local currency. 'The Finest' is not responsible for any conversion fees associated with international orders.
  • All duties, taxes, VAT, and any shipping service-related fees are not covered, and customers are responsible for these payments. Additionally, 'The Finest' is not responsible for any packages seized or stopped by the authorities or any fees required for international duties.
  • NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK! All buyers must be aware of the importation laws for their country, 'The Finest' is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items. Tracking may not be available for all shipping methods once they leave the U.S.
  • All shipping rates are calculated at checkout, and the actual number of transit days may vary based on origin, destination, and customs delays.
  • 'The Finest' is not responsible for any lost or undelivered packages, and customers must resolve any issues with the postal carrier used.
  • Incorrect or incomplete address submissions may cause delays, returns, and other issues impacting the successful shipping of your order, and 'The Finest' is not responsible for any costs associated with such mistakes.

If you receive a defective or damaged product, kindly contact us within 1-2 days of receiving it through our customer service email below.Please note that all sale items are considered FINAL SALE and cannot be refunded.If you have any inquiries or concerns, feel free to contact us via support@thefinesteliquid.com

If your item is missing, or incorrect you must email us within 48 hours of the packages delivery. Once your email has been submitted and reviewed, we will assist you with correcting this issue.

Available whenever the final cart price is above $75, excluding applicable sales tax, excise tax, discount code and reward points.
You must select FREE Shipping during checkout to be eligible.