Commonly asked questions about our store.

Our offices and warehouse are open Monday through Friday, from 9 AM to 6 PM (Pacific Time).

*Please note that any orders placed after 4 PM on weekdays, or at any time on weekends, will be processed on the next business day.

*Any emails sent after 6 PM on weekdays or at any time during weekends will be attended to on the following business day.

All orders placed before 4 PM (PST) are processed on the same day. Any orders received after 4 PM will be processed on the next business day.

We do not process orders on weekends or major holidays. Orders placed during these times will be processed the following business day.

Orders are typically shipped with an average arrival time of 2-5 business days after the order has been processed.

Due to specific city, state, and country regulations, please note that we are unable to ship products to the following locations:

San Francisco, CA


Military Bases (unless a valid shipping address is provided)



We apologize for any inconvenience this may cause. For further assistance, please contact our customer support team at

The Finest strives to provide the most expedient and reliable service; however, we cannot guarantee transit and delivery times.

After placing your order, your tracking number will be sent to the email address associated with your account.

You can also access tracking information by logging into your account.

Yes! We do offer international shipping.

Please note that live tracking information is only available for certain shipping methods.

Shipping costs are non-refundable. All products are listed in US Dollars and will not be automatically converted into your local currency. The Finest is not responsible for any conversion fees associated with international orders.

All duties, taxes, VAT, and any shipping service-related fees are not covered, and customers are responsible for these payments. Additionally, The Finest is not responsible for any packages seized or stopped by authorities or any fees required for international duties.

Note to International Buyers: Please Be Informed! All buyers must be aware of the importation laws for their country. The Finest is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.

Tracking may not be available for all shipping methods once they leave the U.S.

  • All shipping rates are calculated at checkout, and the actual number of transit days may vary based on origin, destination, and customs delays.
  • The Finest is not responsible for any lost or undelivered packages; customers must resolve any issues with the postal carrier used.
  • Incorrect or incomplete address submissions may cause delays, returns, and other issues impacting the successful delivery of your order, and The Finest is not responsible for any costs associated with such mistakes.

If you receive a defective or damaged product, please contact us within 48 hours of receipt at our customer service email provided below.

Please note that all sale items are considered final sale and are not eligible for a refund.

For any inquiries or concerns, please feel free to contact us at

If your item is missing or incorrect, you must email us within 48 hours of the package’s delivery.

Once your email has been submitted and reviewed, we will assist you in correcting this issue.

Available whenever the final cart price exceeds $50, excluding applicable sales tax, excise tax, discount codes, and reward points.

You must select FREE Shipping during checkout to be eligible.